Refund & Return Policy

We want customers to have a clear understanding of our return and refund procedures before purchasing.

Because trailers, shipping containers, and other large products can involve significant transportation, handling, and preparation costs, return eligibility may vary by product.

Return Requests

If you need to request a return, with return window of 30 days, contact us as soon as possible at:

Email: Info@cargotrailersllc.com
Phone: +1 (917) 244-0943

Please include your order number, product name, and reason for the return request.

Do not ship a product back without receiving return instructions from our customer service team.

Eligibility

A return may be considered when:

  • The product qualifies for return
  • The return request is made within the applicable return period
  • The product has not been improperly used, modified, damaged, or altered
  • The product meets any applicable return conditions
  • The customer follows the return instructions provided by our team

Certain products may be non-returnable because of their size, configuration, customization, special order status, or transportation requirements.

Damaged Products

If a product arrives damaged, contact us promptly and provide photographs or other documentation showing the condition of the product.

We will review the information and determine the appropriate resolution based on the circumstances.

Incorrect or Defective Products

If you receive an incorrect product or believe a product has a manufacturing or material defect, contact us as soon as possible.

We may request photographs, product information, order information, or other documentation to investigate the issue.

Return Shipping

Unless otherwise agreed or required by applicable law, return shipping and transportation costs may be the responsibility of the customer.

For oversized products, return transportation can be substantial. Customers should contact us before arranging transportation.

Refunds

Once an approved return or refund request has been reviewed, any approved refund will generally be issued to the original payment method.

Refund processing time may vary depending on the payment provider or financial institution.

Order Cancellations

If you need to cancel an order, contact us immediately.

Cancellation requests are subject to the order's processing status. An order that has already been processed, shipped, specially ordered, customized, or committed to transportation may not be eligible for cancellation.

Policy Changes

CargoTrailersLLC.com may update this Refund & Return Policy when necessary. The updated version will be posted on this page.